- To respect the dignity and inherent rights of the individual in all dealings with people.
- To maintain high moral and ethical standards and to reflect honestly, integrity, reliability and forthrightness in all relationships.
- To reflect the tenets of good taste and common courtesy in all attributes, words and deeds.
- To serve fairly and in proper balance the interests of all groups associated with the business --customers, stockholders, employees, suppliers, community neighbors, government and the general public.
- Our values are our operating principles that we established in 1960.
Why Our Values Count
There’s a true story about our founder Thomas Armstrong in the very early days of our company. Tom had supplied corks to a customer who provided a special soft drink for a street festival in Pittsburgh. The soft drinks went bad, and Tom’s customer blamed Armstrong’s corks.
Tom replaced all of the soft drink – even though the drinks going sour likely had little to do with the corks. That decision cost a pretty penny for a new business in the late 1800s, but he did it to preserve his reputation, stand behind his product and make his name synonymous with trust. The news spread all over Pittsburgh and people learned if the supplier was Armstrong, the buyer could have faith.
Tom Armstrong adopted that motto, “let the buyer have faith,” and put his name on every bag of corks along with a written guarantee of quality in each bag.
Our company and our brand are more than 160 years old. We believe one of the reasons we have stood the test of time is our devotion to our operating principles and our commitment to acting responsibly and with integrity everywhere we work.